It is possible to cancel an order or part of it, as long as it has not yet been executed. In this case, the customer should contact solarsolution.gr in time to proceed with the cancellation. Otherwise, you will have to go through the product return process.

If you have purchased a product from solarsolution.gr, you have the right to cancel the purchase and return your money within 14 days, for any reason and without any justification in accordance with EU conditions. The withdrawal period ends 14 days after the date of receipt of the products . In case it is not returned, during the above period of time the company is entitled not to accept the return and therefore to refuse the replacement.

The shipping costs are borne by the customer in every case of return, and the only exception is if the customer received a different product, defective or different quantity from the order.

After checking the product by the company and finding that it meets the above conditions, the value of the product is returned to the customer. In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. Shipping Invocie, Retail Invoice, etc.).

If the customer does not wish to replace the product but to return it in the case of returning the products, and provided that the products have been previously received and checked, the refund to the customer will be made by canceling the credit card charge. In the event of a return of products by cash on delivery method, the refund will be made by depositing into a bank account indicated by the customer. (There is no refund for shipping costs)